• CSG (Common Solutions Group) Technical Support Engineer (TSE) 

  • Asia Customer Regions preferred, but candidates from most Global Locations will be considered

  
  

  Summary

  The AGS Technical Support Engineering organization provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE-CSG team which provides technical support for CSG and Kaisen FI's and Mainframes. 

  
  

  AGS TSE Engineers are globally based. The indicated locations are target locations but qualified candidates from all AMAT regions may be considered for the position.

  
  

  Key Responsibilities

  • Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. 
  • Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
  • Provides Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
  • Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
  • Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  • Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation
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• covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Travel Support Percentage may be up to 50%

Qualifications

• Education : Bachelor's Degree
• Skills : 
• Certifications : 
• Languages :
• Years of Experience : 4 - 7 Years
• Work Experience : Additional Information
• Travel : Yes, 50% of the Time
• Relocation Eligible : No